Standard laundry service typically takes 24-48 hours from drop-off to collection. Express service is available for urgent items, with completion within 12 hours for an additional fee. Larger items like duvets may require 2-3 days due to drying time requirements.

During peak periods, particularly weekends and holidays, processing times may extend slightly. We recommend booking in advance for time-sensitive items. Our staff will provide an accurate collection time when you drop off your items.

Yes, we provide collection and delivery throughout London and surrounding areas. Our drivers operate Monday to Saturday between 8:00 and 18:00. You can schedule a convenient time slot through our website or by phone.

Minimum order value for free delivery is £25. Orders below this threshold incur a £5 delivery charge. We offer regular weekly or fortnightly collection schedules for households and businesses, with discounted rates for recurring customers.

We use professional-grade, biodegradable detergents that are effective yet gentle on fabrics. Our standard products are hypoallergenic and suitable for sensitive skin. All cleaning agents meet environmental standards and are phosphate-free.

For customers with specific allergies or preferences, we offer fragrance-free options and can use your own supplied detergent at no extra charge. Simply inform our staff when dropping off your items, and we'll note your preferences on your account.

We charge by weight for standard laundry, with prices starting at £2.50 per kilogram. Specialty items are priced individually based on size and fabric type. For example, a single duvet costs £15-25 depending on size, while shirts are £3 each when pressed.

Business accounts receive volume discounts starting at 10% for regular weekly orders. We provide detailed itemised receipts and can set up monthly invoicing for commercial clients. All prices include washing, drying, and folding unless otherwise specified.

We take utmost care with every item, but in the rare event of damage, we have comprehensive insurance coverage. Claims are assessed individually, with compensation based on the item's current value, not replacement cost. We require proof of purchase for items valued over £50.

Report any issues within 48 hours of collection. Our team will inspect the item and process claims within 7 working days. Pre-existing damage should be noted at drop-off to avoid disputes. We photograph items with visible wear or stains for our records.

We treat common stains including food, grass, ink, and oil as part of our standard service. Our staff are trained in stain identification and use appropriate pre-treatment methods. Success depends on the stain type, fabric, and how long the stain has set.

Point out stains when dropping off items and inform us of the stain source if known. This helps us select the correct treatment. While we achieve excellent results with fresh stains, old or heat-set stains may be permanent. We'll always attempt removal but cannot guarantee complete elimination.

Yes, we offer professional pressing for shirts, trousers, dresses, and other garments. Shirts are pressed on specialised equipment and returned on hangers. Prices start at £3 per shirt, with discounts for bulk orders of 10 or more items.

Standard laundry service includes folding but not pressing. If you require pressed items, specify this at drop-off. We can also provide hanging service for dresses and suits at £2 per item. Business customers often use our weekly shirt service for convenience.

We accept cash, all major credit and debit cards, and contactless payments up to £100. For regular customers, we offer account facilities with monthly invoicing. Online payment is available when booking collection services through our website.

Business accounts can be set up with 30-day payment terms after credit approval. We also accept bank transfers for large orders. Payment is due upon collection unless you have an approved account. Receipts are provided for all transactions.

Items are sorted by colour, fabric type, and washing temperature requirements. Whites, lights, and darks are processed separately to prevent colour transfer. Delicate fabrics receive gentle cycle treatment, while heavily soiled items get intensive cleaning.

Each customer's laundry is tagged and processed separately to prevent mixing. We use colour-coded bags and tracking systems throughout the facility. If you have specific sorting preferences, inform our staff and we'll accommodate your requirements.

Empty all pockets completely, as we cannot be responsible for items left inside. Check for loose buttons or existing damage and inform our staff. Remove belts from trousers and detachable accessories from garments. Zip up zippers and fasten buttons to prevent snagging.

For delicate items, point out any areas of concern. If items have care labels, leave them attached. Separate dry-clean-only items from machine-washable ones. Bring items in a bag or basket for easy transport and collection.

We work with hotels, restaurants, salons, gyms, and medical facilities throughout London. Services include linen rental, regular collection schedules, and priority processing. Volume discounts apply to contracts exceeding 50kg per week.

Business clients receive dedicated account management, flexible invoicing, and emergency same-day service when needed. We can provide branded laundry bags and implement tracking systems for inventory management. Contact us to discuss your specific requirements and receive a tailored quote.

Washing temperatures range from 30°C for delicates to 60°C for whites and heavily soiled items. We follow care label instructions where provided. Bed linens and towels are typically washed at 40-60°C for hygiene purposes, while coloured garments use cooler temperatures to preserve dye.

Our equipment allows precise temperature control for optimal cleaning while minimising energy consumption. If you have specific temperature preferences, let us know. We can adjust settings for items requiring special care or those prone to shrinkage.

Delicate items including silk, wool, and lace receive hand-washing or gentle machine cycles in mesh bags. We use specialised detergents formulated for delicate fibres and lower spin speeds to prevent stretching or damage. Items are air-dried or tumbled on low heat settings.

Cashmere and fine knitwear are reshaped while damp and dried flat to maintain their form. Beaded or sequined garments are turned inside out and washed separately. Our staff have training in handling luxury fabrics and follow manufacturer guidelines for best results.

You can cancel or reschedule collections up to 2 hours before the scheduled time slot without charge. Contact us by phone or email with your booking reference. We'll arrange an alternative time that suits your schedule.

Late cancellations or missed collections may incur a £5 charge to cover driver costs. For regular customers with weekly schedules, we offer flexibility to skip weeks during holidays or when you're away. Simply notify us in advance to pause your service.

Our facility uses energy-efficient washing machines that reduce water consumption by 40% compared to older models. We recycle hangers and packaging materials, and our detergents are biodegradable and phosphate-free. Delivery vehicles are scheduled efficiently to minimise emissions.

We participate in local recycling programmes for textiles that cannot be cleaned or repaired. Customers can opt for reusable garment bags instead of disposable plastic. Our heating system recovers waste heat from dryers to warm the building, reducing overall energy use.