Terms and Conditions

1. Acceptance of Terms

By using the services provided by Qoxadi, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Service Description

Qoxadi operates a professional laundry service facility offering comprehensive cleaning solutions for garments, textiles, and household items. Our services include but are not limited to:

• Standard washing and drying services
• Dry cleaning for delicate fabrics
• Ironing and pressing services
• Stain removal treatments
• Collection and delivery options
• Express and same-day services (where available)

3. Customer Responsibilities

When utilizing our services, customers agree to:

• Provide accurate information regarding garment care requirements and special instructions
• Declare any stains, damage, or special characteristics of items before service
• Remove all personal items from pockets and compartments
• Ensure items submitted are legally owned and not stolen property
• Pay for services in accordance with our pricing structure
• Collect items within the specified timeframe

4. Pricing and Payment

All prices are displayed in British Pounds (GBP) and are subject to change without prior notice. Payment is required at the time of service or upon collection, depending on the service type. We accept various payment methods including cash, credit cards, and digital payment platforms. Customers will receive a detailed receipt for all transactions.

5. Liability and Limitations

While Qoxadi takes utmost care in handling your items, we cannot be held responsible for:

1. Damage to items not suited for the selected cleaning method
2. Color bleeding or fading in garments with unstable dyes
3. Shrinkage of natural fibers beyond industry-standard tolerances
4. Pre-existing damage not declared at the time of service
5. Loss or damage to items left uncollected beyond 30 days
6. Items with undeclared valuables left in pockets

Our maximum liability for any claim shall not exceed ten times the service charge for the affected item or £500, whichever is lower.

6. Uncollected Items

Items not collected within 30 days of the agreed collection date will be considered abandoned. Qoxadi reserves the right to dispose of or donate such items after providing reasonable notice to the customer's registered contact information. Storage fees may apply for extended periods.

7. Cancellation and Refund Policy

Cancellations must be made at least 24 hours before the scheduled service for collection services. Refunds for unsatisfactory service will be assessed on a case-by-case basis. We strive for complete customer satisfaction and will work to resolve any concerns promptly and fairly.

8. Privacy and Data Protection

We collect and process personal information in accordance with UK data protection laws. Customer information is used solely for service delivery, communication, and business operations. We do not share personal data with third parties except as required by law or for essential service fulfillment.

9. Intellectual Property

All content, trademarks, logos, and materials associated with Qoxadi are protected by intellectual property rights. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Amendments to Terms

Qoxadi reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or premises. Continued use of our services after modifications constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us using the information provided above. We are committed to providing transparent, professional, and reliable laundry services to all our valued customers.